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FAQs – How Can We Help You?
Explore this page to find answers to frequently asked questions. If you can’t find the information you are looking for, please drop us a line by visiting our contact page.
General
Our software supports all charging stations using OCPP, JSON (WebSockets), version 1.5 and above.
Smart charging functionality requires OCPP, JSON (WebSockets), version 1.6 and above.
* Our systems are not compatible with OCPP 1.5 and 1.6 SOAP.
The enterprise White Label solution (SaaS) contains three systems that are white labelled with your corporate branding. These systems include The Enterprise System, The Owner System, and the EV Driver App (Android and iOS)
Yes, we provide education and training during the initial onboarding. This can be at your location or via screen sharing, depending on the circumstances. After the education we will continue to assist you via email and phone.
Yes, please contact us to organize a system demonstration.
Yes, if you are connected to the internet , you can access your accounts and the software platforms from anywhere.
Yes, please contact us with information about your requirements and we will be happy to provide you with a quote.
Yes, please contact us about our eRoaming solutions.
Yes, to be able to add and manage Owner Accounts the Enterprise system is always required.
Yes, ChargePanel is responsible for maintenance of the system and updates according to our roadmap. You will be informed of updates and system maintenance in advance and rollouts will occur during quiet hours.
Yes, customized developments specific to your requirements can be negotiated under a separate agreement, upon request.
Yes, when you have an agreement with ChargePanel, compatibility testing for charge points using OCPP JSON (WebSockets), version 1.5 and above is included.
Servers & Hosting
Our platforms are hosted within the European Union and are compliant with the legal requirements and protections of the European Union.
No, ChargePanel provides cloud-based SaaS (Software-as-a-Service) platforms meaning you cannot download the software or host the software on your own servers.
Payments
Yes, first you will need to create an account with one of our trusted payment providers. We will then implement the account to work with your software solution.
