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Customer Service Representative: Technical, Software Support Head Office: Stockholm, Sweden
We’re seeking a Customer Support Specialist to join our team
Are you passionate about the EV charging industry? Join our dynamic Support team as a Customer Support Specialist and help shape the future of electric mobility!
About ChargePanel
ChargePanel is a leading EV platform connecting all aspects of the charging ecosystem. Our mission is to make EV charging simple, accessible, and reliable for everyone. We provide innovative software solutions that seamlessly integrate with all charge point brands, creating a consistent experience for EV drivers, businesses, and fleet operators alike.
The Role
We’re seeking a dynamic Customer Support Specialist to join our growing team. As a Customer Support Specialist, you’ll be the voice of ChargePanel, ensuring our customers have an exceptional experience. You’ll troubleshoot technical issues, guide users through our products, and collaborate across teams to drive continuous improvement.
Key Responsibilities
Provide multi-channel support via email, live chat, and phone
Answer product queries and assist potential customers
Troubleshoot technical issues and deliver positive customer experiences
Guide customers through charging station setup
Provide technical support to users, property owners, and installers via email and phone
Serve as the first point of contact for customer issues, escalating when necessary
Collaborate with our sales and development teams to report bugs, and product improvements
Create and update knowledge base articles, FAQ’s and internal documentation
Collaborate with our industry partners
Assist national and international partners with our charging service and products
Ideal Candidate
Fluent in English and Swedish, (additional languages a plus)
Located in or around Stockholm, able to work from our office
Experience in customer-facing roles
Tech-savvy with strong problem-solving skills
Detail-oriented and proactive
Passionate about helping others and delivering exceptional service
Demonstrate persistence and determination when facing challenges
Curious, flexible, and solution-oriented with a strong technical interest
Previous experience in technical customer support role (preferred)
Can you meet most of these requirements, but not all? Please submit your application, we’d still be very happy to hear from you.
What We Offer
Opportunity to contribute to a growing, innovative company
Diverse responsibilities that evolve with company growth
Education and knowledge sharing
30 paid vacation days
Subsidized sports/health program
Pension
Paid parental leave
Permanent position (6-month trial period)
Join ChargePanel and be part of a team that’s innovating the EV charging landscape. We value work-life balance and foster an innovative, collaborative environment where your contributions will make a real impact.
